FAQ

How does it work?

Log in to "lakwimana.com" , select "preferred gifts", enter delivery information and make the payment. We will deliver the gifts as per given instructions.

Can I order/send gifts which is not listed on the Lakwimana web site?

Yes, You need to contact one of our customer care representative and explain the requirement and get the quotation , it will take up to 5 days based on the complexity of the requirement.

Within how many days will the gifts be delivered?

We will deliver the gift on the exact date you select during the check out process or while placing the order over the phone.

Can i send the gifts as a surprise?

Yes, initially there are two options, you can either select "send it as a surprise" option or "call before delivery gift" option, in the first option we will deliver the gift as a surprise to the recipient while in the second option we will call the receiver and confirm their prensence before delivery. But you need to provide us a contact number of the recipient in any of the two options, we will not call the recipient in a surprise order if there are no issues in finding the correct address.

Is it possible to send a gift without mentioning my Name ?

Yes, There is an option to select as "Anonymous Gift" during the Lakwimana check out process, if that option is selected the gifts will be delivered without mentioning the senders details.

Does Lakwimana guarantee a delivery time ,

No, we cannot guarantee a precise time for gift delivery , but if you request a specific time range, we will try our best to deliver the gift on the requested time range.

Does Lakwimana deliver all island?

We cover most of the cities in Sri Lanka except for a very few like the North and East areas in sri Lanka, You can make a special request to deliver gifts to those cities also.

How much does Lakwimana charge for delivery ?

Deliver is totally free to Colombo and its suburbs but for other areas we charge based on the distance from Colombo ,

What if i don't have a Credit card for payment process?

You can proceed to place the order by selecting "manual payment" option as a payment method and request further details for payment, in it you can either Deposit or transfer payment to our Sampath or Commercial bank account, or else you can use remittance services such as Western union or money gram ect.. for payment process.